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Frequently Asked Questions

citstg This platform was created to assist our clients in investing and expanding their exposure to digital currencies in the cryptocurrency ecosystem, as well as their overall financial outlook, with the help of a team of carefully selected financial advisors and market analysts from Citigroup who possess the best market knowledge, exposure, track record, and more experience.

Getting started is simple! Just sign up for a Citiassetchain account by providing your details. Once your account is set up, you’ll be assigned a financial advisor to take you through the investment process.

Yes, we’ll help you open a digital asset investment account with trusted, regulated platforms that offer secure custody, reporting tools, and seamless integration with your broader financial strategy.

A common guideline is 1%–5% of your portfolio for crypto exposure, but this depends on your risk appetite, timeline, and goals. We’ll help define the right allocation for you.

Regulation is evolving. We only work with exchanges and custodians that are compliant with current laws and best practices. Our role is to ensure your investments align with legal and regulatory standards.

We offer a range of options — from direct investments in leading cryptocurrencies like Bitcoin and Ethereum, to professionally managed crypto funds, blockchain ETFs, and emerging digital assets.

Assets are held in insured, institutional-grade custodial wallets. We work with partners who offer secure storage solutions, including multi-signature protection and cold storage.

Crypto investments are subject to capital gains taxes. We’ll work closely with your CPA or provide tax reports to ensure accurate reporting and help optimize tax strategies.

Yes, depending on your provider, you may be able to include crypto in a self-directed IRA or other retirement accounts. We can guide you through that process.

The crypto space can be overwhelming and fast-moving. An advisor ensures you're investing wisely, staying compliant, managing risk, and aligning your crypto strategy with your overall financial goals.

Direct investing often means handling everything yourself — from choosing assets to securing wallets and navigating taxes. Through an advisor, you get strategic guidance, vetted investment options, risk management, and peace of mind knowing your portfolio is being monitored professionally.

You’ll have access to regular performance reports, integrated with your overall investment portfolio. We also provide real-time dashboards and quarterly reviews to keep you informed and aligned with your goals.

We focus on fundamentally strong projects with long-term value — including market leaders like Bitcoin and Ethereum, as well as select emerging assets vetted for utility, security, and adoption potential. Our approach balances innovation with due diligence.

Yes. Crypto assets are known for low correlation with traditional markets, making them useful for diversification. They can offer new growth opportunities and hedge against inflation or currency risk — when managed properly.

We design your portfolio with built-in risk management — such as position sizing, stop-loss strategies, and diversification. While volatility is part of the crypto market, we help you stay focused on the long-term and avoid emotional decision-making.

We offer both. Some clients prefer long-term, passive exposure through ETFs or managed funds. Others want more active rebalancing and exposure to emerging tokens. We tailor our strategy to your preferences and financial plan.

Yes — options like crypto staking, lending, and yield-bearing accounts exist. We help assess these opportunities carefully, ensuring any yield-generating options align with your risk tolerance and regulatory comfort.

Assets like Bitcoin are often seen as a hedge due to their fixed supply and decentralized nature. However, results can vary. We evaluate these assets in the broader context of your portfolio’s inflation protection strategy.

Our fees may be based on assets under management (AUM), flat advisory fees, or performance-based structures — depending on the level of service and customization. We’re always transparent about costs upfront.

Yes. Liquidity depends on the asset, but major cryptocurrencies like BTC and ETH have deep markets. We help you execute redemptions efficiently and with tax-smart timing.

We evaluate risk by analyzing each asset’s volatility, liquidity, market maturity, regulatory exposure, and technical fundamentals. We also consider macroeconomic factors and how crypto fits into your overall risk profile.

Yes. Crypto can be included in trusts, wills, or digital asset plans. We work with estate attorneys to ensure your crypto holdings are accessible, secure, and transferable to beneficiaries in a compliant and documented way.

Stablecoins can provide lower volatility and be useful for yield generation or as a liquidity tool. However, they still carry counterparty and regulatory risks, so we assess them carefully within the broader portfolio context.

The main risks include market volatility, hacking, regulatory changes, project failures, and liquidity issues. Our job is to help you navigate these risks through careful asset selection, secure storage, and proper portfolio construction.

Yes — many institutional custodians offer insurance on crypto held in cold storage. We work with partners that provide insured custody to protect your digital assets against theft and loss.

Staking involves locking up crypto to support a network and earn rewards. DeFi (decentralized finance) offers lending, borrowing, and yield farming without intermediaries. While innovative, both come with risks — smart contract bugs, platform failure, etc. We help vet these carefully if they fit your profile.

Tokenization is converting real-world assets (like real estate or art) into blockchain-based tokens. It can democratize access and improve liquidity. We monitor tokenization trends and may include them in portfolios when appropriate.

Yes. We provide regular portfolio reports, performance summaries, and detailed year-end tax documentation, including realized gains/losses, 1099s (if applicable), and staking/yield income summaries.

We believe crypto and blockchain technology will continue to reshape finance, commerce, and ownership. While adoption may have cycles, the long-term fundamentals — decentralization, transparency, and innovation — are compelling for investors with vision and discipline.

Absolutely. We can evaluate your current holdings and suggest a step-by-step integration plan that introduces crypto exposure responsibly, aligned with your financial strategy, risk tolerance, and tax situation.

Bitcoin is primarily seen as a digital store of value — often compared to "digital gold." Ethereum, on the other hand, is a programmable blockchain that enables decentralized applications (DeFi, NFTs, smart contracts). Each serves a different purpose and can play unique roles in a diversified crypto portfolio.

Dollar-cost averaging (DCA) spreads your investment over time to reduce timing risk, especially in volatile markets. Lump-sum investing may be effective in bull cycles or for seasoned investors. We help determine the best strategy based on market conditions and your financial goals.

NFTs (non-fungible tokens) are digital representations of unique assets — like art, collectibles, or virtual property. While the market is still speculative, certain blue-chip NFTs or tokenized assets may hold long-term value. We only recommend them when appropriate for your profile.

A blockchain is a decentralized, immutable ledger that securely records transactions. It's the foundation of all cryptocurrencies and is revolutionizing industries from finance to healthcare. Investing in crypto is often seen as investing in the infrastructure of the future.

Altcoins are any cryptocurrencies other than Bitcoin. Some offer unique features or solve specific problems (e.g., Solana, Chainlink, Polkadot). We analyze altcoins based on utility, development activity, market traction, and long-term viability.

While it’s unlikely if properly diversified and managed, crypto can be high-risk — especially in unregulated or speculative areas. That's why we focus on high-quality assets and risk management, and never overexpose any portfolio.

Crypto's ESG profile is evolving. Bitcoin mining has faced criticism for energy use, though many networks now use renewable energy. Other blockchains like Ethereum have shifted to proof-of-stake, significantly lowering their environmental footprint. We can help align crypto with your values.

We include crypto in your estate and continuity planning. Secure documentation of access credentials, custody solutions, and integration with legal structures ensures your assets can be passed on safely and efficiently.

Timing the market is challenging. We focus on long-term fundamentals and your financial goals. Whether the market is up or down, strategic, consistent investing and diversification are key to building sustainable wealth.

AI and Web3 are converging with crypto to build decentralized, user-owned digital economies. Web3 empowers users to control data, assets, and identity. These trends are shaping the next generation of internet and financial innovation — and we're watching them closely for investment opportunities.

Investors Review

I was tired of feeling like I was late to everything. The advisor I was assigned to on Citiassetchain didn’t just help me invest; they educated me, built a long-term strategy, and showed me how to earn passive income through yield-bearing assets. I wish I had started sooner.
Jordan T. , Creative Freelancer, Austin
We didn't have the time or skill to manage our own investments, especially with two kids and careers. Our advisor developed a strategy that included stocks, cryptocurrency, and even staking incentives. We're now building wealth without sacrificing family time.
Alicia and Fred G. – Young Parents, UK
As a woman in a high pressure career, I didn’t have time to guess my way through investing especially not in crypto. Through this platform I was guided through understanding the space without the jargon, and together we built a strategy that’s aligned with my long-term goals and values.
Amira S., Corporate Attorney, United States
At first I wasn’t sure if crypto was for someone like me, but an FA I was introduced to explained everything in plain language. Now through citiassetchain, I have a diversified portfolio that includes traditional investments and a small crypto portion that’s already outperformed my expectations
Denise W. – Retired Educator, United States